User Policy

This User Policy supplements our Terms & Conditions with practical, role-specific rules for using SMS Naija responsibly. It applies to every account on the platform, however it was created — self-registered or provisioned by an institution — and across every institution category the platform serves.

1. Account security, everyone

• Keep your password confidential and unique to SMS Naija. Never share login credentials, even with colleagues at the same institution.
• Enable two-factor authentication (2FA) where it's offered — it is mandatory for Superadmin accounts.
• Report a suspected compromised account immediately via Contact Support or WhatsApp.
• You're responsible for activity under your account. If your role changes or you leave an institution, ask the institution to update or deactivate your account.

2. Institution Owners and Admins (Financial, Admissions)

• Provide accurate CAC, contact, category, and settlement bank details — this data underpins fee collection and payouts to your institution.
• When bulk-uploading student, applicant, parent, or teacher records, ensure the data is accurate and that you have the appropriate authority (e.g. parental consent obtained through your own enrollment process) to upload it.
• Fee, attendance, admissions, academic, and assessment records entered on the platform — including GPA/CGPA, course scores, and Vocational/Tech/Virtual School assessments — should reflect reality. Falsified academic or financial records are a serious breach and may result in account or institution suspension.
• Course materials links, YouTube playlists, and logos you connect to your institution's programmes must be content you have the appropriate rights or permissions to use and share.
• Use the Communication Hub / broadcast tools for legitimate institutional communication, not unrelated promotional messaging to parents/students.
• If you list your own Digital Services or an ICT Club Creator API curriculum, its title, description, and price must accurately represent what a buyer will actually receive — see the Terms & Conditions, Sections 8 and 9.

3. Teachers, instructors, and academic staff

• Record attendance, grades, and assessment scores accurately and promptly; these records may be relied on by parents, admissions decisions, transcripts, and printable certificates or ID cards.
• Only access student or learner records for the classes, courses, or cohorts you actually teach or administer.

4. Parents and K-12 Students

• Use the parent/student portal for its intended purpose — viewing records, making fee payments, and communicating with the school.
• Keep contact details (used for SMS/email notifications) up to date with your school.
• Be respectful in any communication sent through the platform.

5. Tertiary students and applicants

• Provide accurate biodata when applying or enrolling; admission letters, matric numbers, and Student ID cards are issued based on the information your institution has on file.
• Use your Student ID card and its QR verification code for their intended purpose only — the card and its verification page are not to be altered, forged, or misrepresented.
• Course registration and score records are entered or approved by your institution's staff; report discrepancies to your institution, not by attempting to alter records yourself.

6. Vocational/Tech School enrollees

• Complete assessments honestly; certificates are issued for genuine completion of a programme's requirements as recorded by your institution.
• Course materials linked by your institution are provided for your enrollment only — do not redistribute paid or restricted materials outside the platform without your institution's permission.

7. Virtual School learners

• Progress and week-completion is tracked automatically as you complete lessons and quizzes — do not attempt to manipulate progress tracking or quiz submissions (e.g. automated/scripted lesson completion).
• Quiz attempts are limited as configured by your institution; use them honestly rather than attempting to exhaust or circumvent attempt limits through account sharing.
• Certificates are issued automatically only once every requirement of a programme is genuinely completed.

8. ICT Club and Past Questions users

• Eligibility requirements exist so free access (for partner-institution users) and paid access (for Independent Students) reach genuinely qualified users — attempting to circumvent eligibility checks is not permitted.
• Mock/practice examinations are simulations for practice purposes; do not represent results from them as official examination outcomes.
• Certificates are issued for genuine, individual course completion and may not be transferred, resold, or issued on another person's behalf.

9. Independent Students

• Provide accurate name, date of birth, and gender when registering — these identify you if you ever need support with your account or a certificate.
• Your account and profile are only created after your payment for ICT Club or Past Questions access is verified as successful; there is no free registration outside a partner institution.
• You're responsible for renewing before your access expires if you want uninterrupted use. If every subscription on your account lapses without renewal, your account is deleted automatically — see the Terms & Conditions and Privacy Policy for details.
• Independent access does not include institution-management features (results, attendance, fee tracking, admissions, GPA/CGPA) — those require an account provisioned by a partner institution.

10. Royal Marketers

• Represent SMS Naija accurately when referring institutions — do not make false claims about pricing, features, or guaranteed outcomes.
• Referral codes are for genuine, independent institution sign-ups. Self-referral, fake institution registrations, or coordinating fraudulent sign-ups to inflate commission will result in forfeited commission and account termination.
• No spam: don't use bulk unsolicited messaging to promote your referral code.

11. Event Organizers

• Provide accurate organization/owner details and, where applicable, settlement bank details — this data underpins ticket collection and payouts to you.
• Represent your event's schedule, pricing, and description accurately; actually deliver the event as described.
• Your account is fully independent of any School or Virtual School — you have no student, academic, or admissions features, and none of the institution-specific rules in Sections 2–7 apply to you.

12. Prohibited for everyone

• Attempting to access accounts, institutions, or data you're not authorized to view.
• Scraping, reverse-engineering, or automated bulk-extraction of platform data (including the directory, question banks, or course materials).
• Uploading malicious files or content through admissions, bulk-upload, materials links, or any other upload/link feature.
• Interfering with the platform's availability or security (including attempts to bypass 2FA, rate limits, or progress/quiz tracking).
• Impersonating another user, institution, or SMS Naija staff.

13. Enforcement

Depending on severity, a violation of this policy may result in a warning, temporary suspension, permanent account termination, forfeiture of pending Royal Marketer commissions, suspension of a Digital Service or ICT Club Creator API curriculum, revocation of a platform-generated certificate, and — where student, parent, applicant, or financial data is involved — a report to the relevant institution owner. Serious violations (fraud, unauthorized access) may also be reported to the appropriate Nigerian authorities.

14. Reporting a violation

If you believe another user is violating this policy, or you've found a security issue, tell us at info@smsnaija.com or via Contact Support.